FAQs

How to Navigate Our New Site & Ticketing System

Q: What has changed with the Center's site?

We have upgraded our website and ticketing system to enhance the user experience for our patrons.

Q: What changes can I expect?

With your account in our new system, you can enjoy features like printing tickets at home or downloading passes to your digital wallet. You can also select shows and upgrades through your account, specify your contact preferences, and much more. You will be able to view and adjust your data for accuracy.

Q: What about my account and password?

If you had a Center for Puppetry Arts account that has been actively used in the past 7 years, your accounts have been migrated to our new system. Upon initial login, you will be prompted to create a new password or take advantage of the password-free login choices. Your account username will match the email address you have used for Center purchases in the past. 

Q: Will my personal information be secure in this transition?

Our new system is certified, using the most recent standards for establishing, implementing, maintaining, and continually improving an information security management system.

Q: I have questions or want to provide feedback on the changes. 

As we work through edits in its first months of use, we would love your feedback. If you have any issues or further questions about your log in, contact us!