Museum Operations Manager
Office hours are Wednesday-Sunday, 9 am – 5 pm,
Occasional nights as needed for event coverage. Weekends required.
On-site work is required for this position, following current Covid-19 guidelines in accordance with the CDC and other government agencies.
- Ensuring that the Center for Puppetry Arts provides each visitor with the best possible experience by aligning front-of-house operations and services with the organization’s values of creativity and curiosity.
- Supervising front-of-house staff and leading staff members in creating a welcoming, inclusive, safe, and accessible environment for visitors and colleagues.
- Managing the daily operations of the Museum and Gift Shop and working with museum leadership to maintain a creative, fresh, and program-relevant on-site Gift Shop.
- Ensuring staff is scheduled and trained to execute regular events, digital content, and public programs.
- Supervises a regular part-time staff of 4 Guest Services Coordinators, bartending staff as needed for events and evening shows, plus additional event support staff.
- Handles cash drawer in Museum Store daily.
- Responsible for opening and closing security of the Museum and Gift Shop.
- Manage the recruitment, training, and retention of front-of-house staff for the Museum and Gift Shop primarily, and for the Bar as needed for evening shows and events.
- Develops and keeps front-of-house staff calendar up to date to ensure appropriate operations of the Center for Puppetry Arts Gift Shop, and front-of-house services for the Museum, and Bar (as needed).
- In coordination with Museum Director, order store merchandise, enter POs into the payment system, and receive new stock. Manages an inventory of store stock in January and June annually.
- Assists front-of-house staff as needed in managing large school groups coming to the Center for a field trip. This includes speaking with the lead teacher about their schedule for the day, assisting in lining up groups for the performance, and assisting in getting groups to their next destination after a performance (lunchroom, education workshop, etc.).
- Establish and execute a training plan for public-facing staff in the Museum, Gift Shop, and Bar.
- Works with museum staff to ensure front-of-house staff has tasks to complete in quiet times. Regular tasks include creating content for social media for our Marketing Department, research projects, assisting in brainstorming for new programming ideas, and suggesting store merchandise.
- In coordination with Museum Director, ensure staff receives additional training as needed for new museum programs as they are developed. Schedule additional staff as needed for programs such as family days or group tours. Occasionally assist with programs that require public speaking, including tours.
- Keeps track of the Center’s beer, wine, and soft drink bar stock and purchases additional inventory as needed.
- Have a minimum of two years of experience in customer service positions, with preference given to those with experience in retail management or management at a cultural institution.
- Ability to use Square POS to manage store inventory, and manage wholesale purchasing.
- Must be able to work successfully with the public and with large groups.
- Must be okay with occasional public speaking.
- Ability to solve problems and prioritize needs in a variety of situations.
- Successful candidates must be extremely detail-oriented and self-motivated.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Skilled in written and oral communication.
- Ability to maintain confidential information.
EDUCATION AND/OR EXPERIENCE
- College degree preferred but not required
- Experience with management of direct reports in a retail setting preferred.
- Must be able to lift 20 to 30 pounds.
- $38,128 to $42,870 commensurate with experience