Museum Operations Manager               

SUPERVISORY

RESPONSIBILITIES

• Supervises a regular part-time staff of 4 Guest Services Coordinators, bartending staff as needed for events and evening shows, plus additional event support staff.
• Handles cash drawer in Museum Store daily.
• Responsible for opening and closing security of the Museum and Gift Shop.

MAJOR

RESPONSIBILITIES

• Manage the recruitment, training, and retention of front-of-house staff for the Museum and Gift Shop primarily, and for the Bar as needed for evening shows and events.
• Develops and keeps front-of-house staff calendar up to date to ensure appropriate operations of the Center for Puppetry Arts Gift Shop, and front-of-house services for the Museum, and Bar (as needed).
• In coordination with Museum Director, order store merchandise, enter POs into the payment system, and receive new stock. Manages an inventory of store stock in January and June annually.
• Assists front-of-house staff as needed in managing large school groups coming to the Center for a field trip. This includes speaking with the lead teacher about their schedule for the day, assisting in lining up groups for the performance, and assisting in getting groups to their next destination after a performance (lunchroom, education workshop, etc.).
• Establish and execute a training plan for public-facing staff in the Museum, Gift Shop, and Bar.
• Works with museum staff to ensure front-of-house staff has tasks to complete in quiet times. Regular tasks include creating content for social media for our Marketing Department, research projects, assisting in brainstorming for new programming ideas, and suggesting store merchandise.
• In coordination with Museum Director, ensure staff receives additional training as needed for new museum programs as they are developed. Schedule additional staff as needed for programs such as family days or group tours. Occasionally assist with programs that require public speaking, including tours.
• Keeps track of the Center’s beer, wine, and soft drink bar stock and purchases additional inventory as needed.

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SKILLS REQUIRED

• Have a minimum of two years of experience in customer service positions, with preference given to those with experience in retail management or management at a cultural institution.
• Ability to use Square POS to manage store inventory, and manage wholesale purchasing.
• Must be able to work successfully with the public and with large groups.
• Must be okay with occasional public speaking.
• Ability to solve problems and prioritize needs in a variety of situations.
• Successful candidates must be extremely detail-oriented and self-motivated.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Skilled in written and oral communication.
• Ability to maintain confidential information.