Ticket Sales Assistant Supervisor

MAJOR

RESPONSIBILITIES

• Supervise Ticket Sales department staff including House
• Manage daily reconciliation and deposits
• Manage group sales orders and follow through with all procedures including confirmation of orders and finalizing payment of orders with group leaders 
• Sell packages and memberships to customers.
• Support the Ticket Sales Director and Ticket Sales Lead Supervisor as needed.
• Work extended and/or irregular hours including nights, weekends, and around holidays, as needed.
• Conduct Sales Calls when needed to groups to encourage early booking
• Sell to customers at the window and over the phone
• Effectively manage the ticket sales office in the absence of the Ticket Sales Director.

SKILLS REQUIRED

• At least 2 years of experience with a computerized ticketing system
• Tessitura ticketing system experience preferred.
• Experience building events and managing promotions on a computerized ticketing system is preferred but not required.
• Microsoft Word and Excel required
• Demonstrate exceptional skills in customer relations, communications, and problem-solving.
• Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and professional manner.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. 
• Work effectively under pressure and/or stringent schedules and produce accurate results.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with other departments, patrons, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Knowledge of basic Ticketing customer service best practices a plus