Ticket Sales Assistant Supervisor


The Ticket Sales Assistant Supervisor’s overall responsibility is to assist the Ticket Sales Director in managing the day to day operations of the ticket sales office at the Center for Puppetry Arts.



  • Supervise Ticket Sales department staff including House
  • Manage daily reconciliation and deposits
  • Manage group sales orders and follow through with all procedures including confirmation of orders and finalizing payment of orders with group leaders 
  • Sell packages and memberships to customers.
  • Support the Ticket Sales Director and Ticket Sales Lead Supervisor as needed.
  • Work extended and/or irregular hours including nights, weekends, and around holidays, as needed.
  • Conduct Sales Calls when needed to groups to encourage early booking
  • Sell to customers at the window and over the phone
  • Effectively manage the ticket sales office in the absence of the Ticket Sales Director.


  • At least 2 years of experience with a computerized ticketing system
  • Tessitura ticketing system experience preferred.
  • Experience building events and managing promotions on a computerized ticketing system is preferred but not required.
  • Microsoft Word and Excel required
  • Demonstrate exceptional skills in customer relations, communications, and problem-solving.
  • Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and professional manner.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines. 
  • Work effectively under pressure and/or stringent schedules and produce accurate results.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with other departments, patrons, and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.
  • Knowledge of basic Ticketing customer service best practices a plus


Undergraduate degree preferred. Two (2) years of ticket-related experience and/or training; or equivalent combination of education and experience. 


Send Resume carolvanleer@puppet.org.  See www.puppet.org for more information about the Center for Puppetry Arts

No phone calls, please.

  • Complete the form below or call 404-873-3391 to contact our Ticket Sales Office for this program. You should expect to be contacted by our Ticket Sales Office within 48 hours. Thank you!