Ticket Sales Assistant Supervisor

SUMMARY

The Ticket Sales Assistant Supervisor’s overall responsibility is to assist the Ticket Sales Director in managing the day-to-day operations of the ticket sales office at the Center for Puppetry Arts.


MAJOR RESPONSIBILITIES

  • Supervise Ticket Sales department staff including House
  • Manage daily reconciliation and deposits
  • Manage group sales orders and follow through with all procedures including confirmation of orders and finalizing payment of orders with group leaders 
  • Sell packages and memberships to customers.
  • Support the Ticket Sales Director as needed.
  • Work extended and/or irregular hours including nights, weekends and around holidays, as needed.
  • Conduct Sales Calls when needed to groups to encourage early booking
  • Sell to customers at the window and over the phone
  • Effectively manage the ticket sales office in the absence of the Ticket Sales Director.

SKILLS REQUIRED

EDUCATION AND/OR EXPERIENCE

Position requires the ability to:

  • At least 2 years experience with a computerized ticketing system
  • Tessitura ticketing system experience preferred.
  • Experience building events and managing promotions on a computerized ticketing system preferred but not required.
  • Microsoft Word and Excel required
  • Demonstrate exceptional skills in customer relations, communications and problem-solving.
  • Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and professional manner.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines. 
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with other departments, patrons and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.
  • Knowledge of basic Ticketing customer service best practices a plus

Undergraduate degree required. Two (2) years ticket-related experience and/or training; or equivalent combination of education and experience. 


HOW TO APPLY

Send Resume carolvanleer@puppet.org.  See www.puppet.org for more information about the Center for Puppetry Arts. Please, no phone calls.