Box Office Manager
SUMMARY
The Box Office Manager oversees the daily operations of the Box Office, ensuring efficient ticketing services for individual and group patrons. This role supports the Ticket Sales Director by supervising staff, managing ticketing systems, and maintaining high standards of customer service.
ORGANIZATION BACKGROUND
The Center for Puppetry Arts is the largest nonprofit organization in the United States dedicated to the art form of puppetry. The Center’s mission is to inspire imagination, education, and community through the global art of puppetry. For further information, visit our website at www.puppet.org.
REPORTS TO
Ticket Sales Director
SUPERVISORY RESPONSIBILITIES
- Assist the Ticket Sales Director and Group Sales Manager in managing the Box Office and ticketing operations for over 1200 events annually.
- Supervise the Box Office staff of four Ticket Sales Assistants, provide training and performance support.
- Manage customer intake at Box Office windows, ensuring smooth and courteous service.
- Schedule staff coverage for monthly opening hours and special events or evening performances.
- Distribute the daily Group Traffic Report to relevant departments including Operations, Education, and Facilities.
DUTIES & RESPONSIBILITIES
- Sell tickets and memberships to individuals and groups.
- Operate Windows-based ticketing and phone systems (Tessitura/Spektrix experience preferred).
- Maintain expertise in the ticketing system to support event setup and troubleshooting, daily sales, and customer needs.
- Apply current promotions accurately during ticket sales.
- Handle check deposits and batch printing of will-call tickets.
- Resolve complex ticketing issues and customer service with professionalism and efficiency.
- Work evening events, holidays, and other irregular hours as needed.
- Establish and manage daily open and close procedures for the Box Office.
- Assist the Group Sales Manager and contribute to additional responsibilities as needed.
REQUIRED SKILLS & QUALIFICATIONS
- Excellent verbal and written communication skills.
- Strong conflict resolution and complaint management abilities.
- Exceptional interpersonal and customer service skills.
- Proven sales and upselling capabilities.
- Outstanding organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment.
- Proficiency in Microsoft Office Suite or equivalent software.
EDUCATION & EXPERIENCE
- High school diploma required.
- Minimum of two years of customer service experience required.
- Box Office or front-of-house experience preferred.
- Experience with point-of-sale systems and ticketing platforms preferred.
PHYSICAL REQUIREMENTS
- Ability to sit or stand for extended periods, especially during peak hours or events.
- Ability to lift and carry up to 25 pounds (e.g., ticket stock, promotional materials).
- Ability to climb stairs to access various areas of the Center.
- Manual dexterity for handling tickets, credit cards, and operating ticketing systems.
BENEFITS
- Medical: Center pays 75% of the employee’s premium.
- Dental
- Vision
- 403(b)
- Disability, Life and AD&D Insurance
- Vacation– 14 days.
- Sick Leave – 6 days
- Paid Holidays – 9 Days
- Paid Personal Days – 5 Days
- Paid Dark Week- 5 Days
- Museum Store Discounts
- Free show tickets
- Free parking
EMPLOYMENT STATUS
& PAY
- Full Time
- 40 hours per week
- Hourly
- Wednesday -Sunday, 9AM-5PM
- Rate: Up to $20.00 per hour/ $41,600.00 per year – commensurate with experience
- Non-remote
HOW TO APPLY
Please send your resume and cover letter to hr@puppet.org by January 30, 2026.
*No phone calls, please.