Birthday Party FAQs
How far in advance do I need to make a reservation?
Birthday party reservations need to be made no less than 4 weeks in advance of the desired party date. Reservations are taken based on availability. Parties are available during designated times on Saturdays and Sundays only.
Do I have to be a Member to have a party?
No, all are welcome! However, patrons who become or are existing members receive special Birthday Party pricing.
I am a Member at the Center for Puppetry Arts. Can my friend have their child’s party at the Center using my Membership?
No, each person must do their own booking.
Is there a deposit required?
Parties must be reserved with the Facility Rentals Coordinator and paid for at the time of booking. At the time of booking to reserve your party, a minimum payment of $150 ($200 upgraded room) for non-members is due while for members, a minimum payment of $100 ($150 upgraded room) is due. (*NOTE: Ticket prices are based on performance. Special prices for select performances of Rudolph the Red-Nosed Reindeer™.)
Can I see the party facility prior to making a reservation?
We will be happy to show you our facility prior to making a reservation, or prior to your party date. Please coordinate in advance with the Birthday & Rentals Coordinator to find a mutually agreeable time. Unscheduled walk-up requests to view the space may not be possible to accommodate.
When do I have to give a final head count and pay for my party?
Final payment is due on or before the party date. You can make the final payment by calling the Ticket office or at the ticket office when you pick up your show tickets. The headcount for show tickets is finalized once the contract is signed and the first payment is made. Any additional tickets needed must be purchased at the Ticket office. Please note that shows may sell out in advance, so if you anticipate having a large party, notify the Facility Rentals Coordinator when booking. This helps ensure that tickets are available for the performance and that those tickets will be reserved in the designated birthday party section of the theater. Additions on the day of the party are often not available.
What about siblings and adults of my invited guests?
All party guests attending the show must have a ticket, including adults and children ages 2+. All tickets must be purchased in advance in order to guarantee seating in the reserved birthday party section.
Where do I check in for my party?
Upon arrival, please check in at the Ticket Office in the lobby and let our staff know whose party you’re here for. The Birthday Assistant will show you to your party room so you may set up.
How many people does the party room hold?
The maximum capacity for one standard birthday party room is 30 people in our Conference Room, including infants and adults. If the party group is more than 30 people, we suggest renting a bigger room such as the Harlequin Hall (full room fits 120 standing) at $125/hr. All rooms are subject to availability and advance notice is required for booking.
How long do I get the party room and what is provided in the room?
The Base Package includes 45-60 minutes for set-up prior to the show, one (1) hour while the group is in the show, 30 minutes for the puppet workshop, and one (1) hour and 30 mins. for the party and clean-up. Please check with the Facility Rentals Coordinator regarding the set-up time for your party. You are welcome to have an adult stay in the room to set up during the show. Additional set-up time, break-down time, or actual party time may be added for $125/hour per room, depending upon availability. Additional time must be reserved in advance.
What type of food should I serve?
Papa John’s Pizza delivers right to the Center for lunch! Call 404.872.5252 and ask about the Center’s Birthday special. Or, you are welcome to choose any other food vendor that you like, as long as your refreshments are approved by the Center.
Will someone be there to assist me during the party?
There will be a Birthday Party Assistant working with you to make sure your day at the Center goes as smoothly as possible! The Assistant will be responsible for setting up your party room with the items provided by the Center and then showing you to your room upon arrival. The Assistant will direct your group from the show to the workshop and party rooms, as well as be available to assist you with any needs you may have during the party. *NOTE: The Assistant will not be available to help decorate your room, transport items from your vehicle to Harlequin Hall, or facilitate activities during your hour-long party.
What if I pay for the party and not all my guests show up?
The Center does not give refunds for tickets, but you will receive rain checks for any unused tickets. The rain checks are valid for up to 6 months after your party to most Family Series performances.
Where should my guests and I park?
The Center offers limited FREE parking in the lot on-site.
Where will we sit in the theater?
Birthday groups receive reserved seating, which is directly behind the Members-only Seating in the front of the theater. Exact row placement varies based on the number of Member tickets purchased for each performance. *NOTE: When there is more than 1 party per show, groups will be seated behind each other.
Is the Center ADA-accessible?
The Center is ADA-accessible, including a ramp leading up the entrance and an elevator that accesses all three floors inside the building. However, both theaters have stairs, so patrons in wheelchairs will be seated in front of Member Seating. Please let the Birthday & Rentals Coordinator know when booking the party if special seating or any other accommodations due to a disability will be needed.
What if I am running late or my guests arrive late?
Shows, workshops, and parties start promptly at the designated times listed. It is highly recommended that you and your guests arrive 20-30 minutes prior to your first activity (please check with Birthday & Rentals Coordinator to confirm your set-up time) to ensure that everyone makes it to your first activity on time. Refunds or extra party time will not be issued due to groups arriving late for activities. If any guests arrive after the show has started, they will be escorted into the theater at the discretion of the House Managers. If they arrive too late to view the show or participate in the workshop, you will be given rain checks for those unused tickets.
What if I need to cancel or reschedule my party?
If the party is canceled less than one month prior to the party date, the party room rental fee is non-refundable. Once payment is made, tickets and Memberships are nonrefundable as well. If needed, rain checks will be issued for unused tickets.