Group Experience Coordinator
Department: Operations
JOB SUMMARY
Responsible for fostering a welcoming and accessible environment for visiting groups that align with the Center for Puppetry Arts’ values of creativity and curiosity. Typical Group visits include school field trips, summer camps, adult-special needs groups, retirement communities and more. This role manages the logistics of group visits, helping ensure a smooth arrival, clear communication of group schedules, efficient wayfinding through the building and on the premises, and provides an overall high-quality and well-organized experience. Stays informed about performance, workshop, and lunchroom schedules and anticipated attendance with a focus on optimal crowd control and group egress throughout the building. Supports Guest Services Coordinators in customer service on an individual level, assists in occasional event and public program set-up and execution, and collaborates with the Operations and Museums department in the implementation of a new initiative to launch tours. Routinely engages with grade-school level children and their adult leads, special needs guests and their support persons, and older adults, creating a welcoming and safe environment for all.
DUTIES/
RESPONSIBILITIES
- Capable of working in a fast-paced, physically active work environment, both indoors and outside in varying climates and weather systems.
- Works alongside the Facilities Department to greet and guide visiting groups, communicating with teachers, chaperones and/or group leads to manage expectations and position group visits for an organized, enjoyable and memorable experience.
- Preemptively reads and interprets group bookings and itineraries to assess and strategize upcoming group visits, with a focus on the efficient and safe egress of large groups.
- Communicates effectively and cooperates across departments in guiding groups through their experience.
- Demonstrates quick critical thinking skills when confronted with unexpected challenges including late group arrivals, unexpected attendance totals, unanticipated show-holds, and other demanding situations.
- Comfortable speaking to large audiences of all ages, acting as “host” to visiting groups and individuals alike.
- Collaborates with the Operations and Museum departments in the implementation and execution of new guided gallery and/or building tours.
- Assists in occasional setup, breakdown and guest services support for on-site events and public programs.
Reports to: Director of Operations
SCHEDULE
Full Time / Hourly
Approximately 30 hours a week, Tuesday through Friday.
Occasional evening and weekend shifts, based on event bookings and staffing needs.
Coverage hours throughout the week are as follows:
- Tuesday through Friday – 8:45 AM – 5:15 PM
COMPENSATION
- Hourly Rate $20.00
- Comprehensive benefits package including paid time off, paid holidays and personal/sick leave
- Additional benefits available upon hire
HOW TO APPLY
To apply please email your resume and letter of interest to Ian McCarthy, Director of Operations, at IanMcCarthy@puppet.org.
No phone calls, please.
See full job description here.