Guest Services Coordinator               

DUTIES/

RESPONSIBILITIES

• Opens and closes all exhibit areas daily and assists in cleaning Museum cases & interactives daily.
• Provides excellent customer service to guests by actively engaging them, answering questions, assisting with way-finding, etc.
• Works in the Gift Shop half of the shift and will be trained to open and close the store.
• Assists with group management before and after shows in the atrium space as needed.
• Communicates guest concerns to the Museum Operations Manager.
• Assists with Museum special events and rentals as scheduled.
• Supports scheduled Museum volunteers.
• Performs other duties as assigned.
• Facilitates guest experience with gallery interactives & implements in-gallery educational programming.

REQUIRED SKILLS/ABILITIES

• Extremely high level of organizational skills and attention to detail
• Excellent written communication, including strong writing, detailed editing, and proofreading skills

• Ability to follow instructions, ask for clarification when needed, and manage multiple projects simultaneously
• Confidence in professional communications and the ability to make asks
• Professional demeanor, with the ability to respond to confidential matters with discretion
• Collaborative planner and team-oriented
• Proficiency with Microsoft Office
• Understanding of database use
• Experience with The Raiser’s Edge is preferred but not required
• Availability to work occasional evening and weekend events as needed

SCHEDULE

Part-Time, Hourly, approximately 20 hours a week

• Tuesday through Friday – 8:45 AM – 5:00 PM
• Saturday – 9:45 AM -5:00 PM
• Sunday – 11:45 AM -5:00 PM

Additional sub shifts available as needed