Guest Services Coordinator
JOB SUMMARY
Responsible for fostering a welcoming and accessible environment for visitors that aligns with the Center for Puppetry Arts’ values of creativity and curiosity. Stays informed about the Center’s upcoming programming and assists with the implementation of regular events and public programming, the day-to-day maintenance of gallery spaces, egress and crowd control in theater spaces, and staffing of the Center for Puppetry Arts gift shop.
DUTIES/
RESPONSIBILITIES
- Provides excellent customer service to guests by actively engaging with patrons, answering questions, assisting with wayfinding, etc.
- Assists with group management before and after shows in the atrium space as needed.
- Communicates guest concerns to the Director of Operations.
- Opens and closes all exhibit areas and assists in cleaning Museum cases and interactives daily.
- Facilitates guest experience with gallery interactives and supports in‑gallery educational programming.
- Assists with Museum special events and rentals as scheduled.
- Helps ensure proper seating and guest egress throughout theater spaces, assisting patrons before, during, and after performances.
- Routinely works in the Gift Shop, assisting with receiving, pricing, displaying and selling merchandise.
- Supports scheduled volunteers.
- Performs other duties as assigned.
SCHEDULE
Part-Time, Hourly, approximately 20 hours a week
Typical shifts are 4.5 hours or 8.5 hours, depending on daily responsibilities.
Weekly schedules vary with some flexibility based on staffing needs.
- Tuesday through Friday – 8:45 AM – 5:00 PM
- Saturday – 9:45 AM -5:00 PM
- Sunday – 11:45 AM -5:00 PM
Additional sub shifts available as needed
COMPENSATION
- Hourly Rate $16.00
- 7 paid vacation days per year
- Paid holidays
- Additional paid personal & sick days
HOW TO APPLY
To apply, please email your resume AND letter of interest to Ian McCarthy, Director of Operations, at ianmccarthy@puppet.org
No phone calls, please.